Relocation management focuses specifically on the personal aspects of moving an employee to the location of the new job.

An employee who is worried about personal affairs is unlikely to operate at optimal effectiveness, while time spent by employees on relocation issues is mainly unproductive.

Phoenix ARC's role is to minimise the disruption of relocation to ongoing profit generation. By reducing the end to end time of the relocation process we make a contribution to our clients' efficiency.

We are very aware that our clients' key business objectives include cost as well as employee satisfaction, and of how closely these two issues are linked. We therefore work to provide a cost competitive service to our clients but without cutting corners with the employee.

Before we commence providing a service to you, we ensure that we have a complete understanding of your relocation policies and that we have generated internal procedures that deliver a repeatable service in accordance with your policies.

We work as autonomously as you wish within your own Company's policies and adhere to a policy of open and honest communication, with you having full visibility of all or any aspect of our services.

Reporting will be a mix of formal and ad hoc and you can also make use of our free on-line facilities and get information from us on a 24/7 basis.

For a successful relocation, we must fully understand the needs of the employee and their family. They also require information from us. When there is a common understanding we can progress the relocation with confidence. Each of your employees is given a single nominated point of contact at Phoenix ARC because a friendly human voice is far more effective in reducing the trauma of a move than a remote menu driven call centre approach. The continuity of personal contact provides a dedicated and superior service.

To ensure that every employee receives optimum attention, our case officers have one of the lowest caseload ratios in the industry of 65:1.